Reply-To: "Merilee:::Kern Communications" From: "Merilee:::Kern Communications" To: Subject: USA Today pickup on comments Date: Fri, 28 Sep 2007 08:21:45 -0700 Organization: Kern Communications MIME-Version: 1.0 Content-Type: multipart/related; type="multipart/alternative"; boundary="----=_NextPart_000_0467_01C801A8.9B899E00" X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2900.3138 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138 This is a multi-part message in MIME format. ------=_NextPart_000_0467_01C801A8.9B899E00 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0468_01C801A8.9B899E00" ------=_NextPart_001_0468_01C801A8.9B899E00 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable = http://www.usatoday.com:80/life/television/news/2007-09-26-the-office_N.h= tm -------------------------------------------------------------------------= ------- Taking 'Office' lessons from the world's greatest (inept) = boss =20 | =20 =20 =20 By Chris Haston, NBC=20 =20 Steve Carell plays the self-absobed leader of = fictitious office-supply distributor Dunder Mifflin in NBC's comedy "The = Office."=20 =20 =20 By Del Jones, USA TODAY Supervisors, middle managers and corporate executives - suits, if = you will - tonight will be going to a frightening source for leadership = lessons. Many will put down their copy of The Effective Executive by = Peter Drucker and tune into the one-hour season premiere of NBC's (GE) = comedy The Office.=20 This borders on disturbing. After all, the show centers on a = bumbling boss and his interactions with a workplace team of geeks, = kiss-ups and slackers. But in a world overrun with gurus such as Michael = Porter, Tom Peters and Warren Bennis, who have turned leadership into a = giant industry of books and seminars, bosses across the country will be = watching The Office, not only to laugh at themselves, but to harvest = leadership lessons from the main character, Michael Scott. Readers who are unfamiliar with The Office don't realize how = unsettling it is that bosses may be taking cues from the regional = manager of fictitious office-supply distributor Dunder Mifflin. = Michael's character is played by A-list movie actor Steve Carell (Little = Miss Sunshine, The 40 Year Old Virgin, Knocked Up), who exhibits = jealousy when his birthday is overshadowed by an employee's skin cancer = test. His eyes linger upon workplace cleavage and, when apologizing for = a homosexual slur in one episode, he maladroitly outs a gay employee. Michael has such a tin ear for the politically correct that in one = episode in the first season called "Diversity Day" he asks his only = Hispanic employee if he would prefer to be called something other than = Mexican.=20 Yet, among the CEO fans of The Office is Luis Rivera of e-mail = marketing software company J.L. Halsey in Wilmington, Del. Like many = CEOs, Rivera looks past Michael's blemishes and finds him sympathetic. "It's thoroughly enjoyed at our house," Rivera says. "What makes = up for his character flaws is the way in which Michael conveys to his = team that, somehow, he truly cares for them as people. His flaws make = him more human and, as a result, his crudeness ends up being overlooked. = In the end, The Office employees end up caring for him." One ongoing gag is that Michael keeps a supply of World's Best = Boss coffee mugs in his desk drawer, just in case one breaks. "Isn't = that kind of foresight the sign of a truly great leader?" asks Andrew = Alexander, CEO and executive producer of The Second City comedy troupe, = of which Carell is a 1991 alumnus. Rivera and other CEOs aren't ready to declare Michael boss of the = year. Far from it. They take comfort in knowing that they are not him. = "No matter what mistakes we might make as managers of people, we can't = be as bad as Michael, can we?" asks Susan Story, CEO of Gulf Power, = (GUQ) a utility in Florida with 1,300 employees. But as the fourth = season launches tonight, a number of CEOs say they draw encouragement = from the Michael character because he demonstrates that perfection is = not a prerequisite for leadership. Employees will laugh at bosses behind = their backs. Always have, always will. But The Office validates that = those same subordinates are willing to follow the flawed. "Michael puts himself in a position of responsibility, where most = people feel uncomfortably vulnerable," says Noah Rowles, CEO of Los = Angeles software company Iolo Technologies. "He takes ownership of his = flock. The lesson learned is that people would much rather follow = someone who is passionate and dedicated than someone who may be perfect = on paper but otherwise uncommitted to achieving success as a group." Inept, but also in charge=20 In the face of employees who are brown-nosers and idlers, Michael = Scott survives and occasionally shines, which proves you need neither = strength, courage nor competence to lead, Rowles says. "Michael is the butt of everyone's joke, and no one seems to take = him seriously," Rowles says. "However, if you observe his character, a = different story unfolds. He may be infinitely inept, inexcusably = inappropriate and incessantly inane, but when the you-know-what hits the = fan, he is also in charge." Creator Greg Daniels, who won an Emmy 11 days ago for outstanding = writing for a comedy series, says the new season will carry on with a = story line introduced in last season's final episode when character Ryan = Howard, a former temp, leapfrogged Michael to win a promotion to = corporate headquarters. Ryan's reign as Michael's younger boss begins Thursday night. Ryan = has strengths that Michael does not - smarts, competence, education and = analytical skills - but he's "terrible with people, is pretty = cold-hearted and does not win fans at the workplace," says actor-writer = B.J. Novak, who plays Ryan's role. Like leaders everywhere, Ryan will find it thorny to lead without = a buy-in from his team. He will attempt to take the company digital this = season, only to be met with the resistance every boss has come up = against. If Ryan is to become a competent leader, his style will have to = evolve, says Novak, who has never worked in an office but says he gets a = feel for what it is like when drinking beer with friends who do. As an agent for NBC, a division of General Electric, Daniels says = some of the material for The Office comes right out of the annual = sensitivity training that the company mandates. The training often = refers to outrageous things bosses have done in the past, which becomes = script grist with minor tweaking. He leads a staff of a dozen writers, which helps him understand = that bosses everywhere fear that they are one dumb remark from being = Michael. Daniels says he will often utter such dumb remarks, but he has = the luxury of pretending it was but fodder for the show. He doesn't know how banking executives deal with insensitive = slips. "I guess they could pretend they were joking also," Daniels says. Like Michael, Daniels is a fortysomething boss in charge of a = staff of twenty- and thirtysomethings. Therefore, he is left to stand = guard over Michael's likability. Take for example an episode two years = ago where Michael had to fire someone. Other writers saw it from the = perspective of how awful it is to get fired. But Daniels knew that it = was also horrible to have to fire someone, and the episode's gag became = Michael's naive desire to remain friends with the employee he lets go. = Michael said it was like going hunting and merely "winging" the deer. The lesson of The Office is apparent, says Andy Palmer, CEO of = Vertica Systems, a 30-employee software start-up in Andover, Mass.: = Bosses need to quit taking themselves too seriously. Karyl Innis, who runs a Dallas consultancy that helps executives = with career advancement and transition, says a key lesson of The Office = is that bosses can plan and strategize to exhaustion, but their = best-laid plans will almost always get twisted by office gossip and = resistance. Execution is only as good as the receiver's interpretation, = Innis says. "They may butcher it in any way they please." The Office, a remake of a British program by the same name, = averaged a modest 7.8 million viewers last season. It does comparatively = better among young adults and is among the shows that are most = frequently captured on TiVo for delayed viewing.=20 Show doesn't tickle every CEO's funny bone=20 Many CEOs say they have never seen it. Craig Hunt, CEO of Cortex = Resort Living, a developer of luxury homes in the Florida Keys, rented = Season Two at USA TODAY's request. Halfway through the second episode he = turned it off. "The only winner here was Blockbuster. It just isn't funny to me," = Hunt said. "This series would be great material for management training = on what not to do." Likewise, Kathy Sharpe, CEO of New York ad agency Sharpe Partners, = says she gets little from The Office. "It reassures me that I'm not the = most dysfunctional employer on the planet. Seriously, I've learned more = from the (National Geographic channel's) Dog Whisperer." "Michael has risen several levels above his incompetence, giving = hope to workers everywhere that they, too, can someday be promoted to = middle management and safely hide there until retirement," Alexander = says. "He has also learned the value of management by walking around. = This causes his staff to be highly productive, since they would much = rather work than have another potentially awkward exchange with him." At the other extreme is Paul Holstein, chief operating officer of = CableOrganizer.com in Fort Lauderdale. He says The Office is "nearly = Norman Lear in scope and execution. It promotes tolerance, = understanding." Jon Spector, CEO of The Conference Board, an organization that = tries to improve business effectiveness, likens The Office to the = 18-year-old comic strip Dilbert that appears in 2,000 newspapers in 65 = countries. Both TheOffice and Dilbert show how leaders have enormous = impact for good - and how they can "screw things up," Spector says. 'Dilbert' creator is a big fan of the show=20 Dilbert cartoonist Scott Adams says he loves The Office and also = sees similarities to his strip. "The lesson from The Office and from = Dilbert is that people are often dysfunctional, and no amount of = training can fix it," Adams says. "We're all prone to make the same mistakes Michael Scott makes, = creating perfunctory training sessions and then not walk the talk, or = failing to recognize conflicts that are sapping the energy of the = organization," Spector says. ACCO Brands (ABD) CEO David Campbell rarely watches The Office. = But ACCO Brands, a large supplier of office products with 7,000 = employees and $2 billion in annual revenue, is asking workers nationwide = to submit photo nominations for "America's Ugliest Office," and so he = agreed to take a look at the program's set. He says the only color and design comes from bobble heads and = other personal items and that The Office set is designed with a lack of = privacy in mind. "It's claustrophobic," Campbell says. "Especially intrusive is the = way Michael constantly peers out his office window, making workers feel = that management is always looking over their shoulders. The artistic = directors of this show really knew what they were doing to convey Dunder = Mifflin as a struggling enterprise." One executive is happy that the Dunder Mifflin regional office in = Pennsylvania struggles. "Michael Scott is a perfect example of failing = to use your resources well," says Chuck Rubin, president of North = American retail for Office Depot (ODP). Rubin continues: "Michael = doesn't have the knowledge or leadership skills to be running an office = effectively. Of course, since Dunder Mifflin could be considered among = our competitors, I think Michael Scott is actually the perfect person to = run their Scranton office." Contributing: Gary Levin=20 =20 ------=_NextPart_001_0468_01C801A8.9B899E00 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable
   http://www.usatoday.com:80/life/television/news/2007-09-26-th= e-office_N.htm
 
Taking 'Office' lessons from the world's greatest = (inept)=20 boss =
|  =
3D""=20
By Chris Haston, = NBC
Steve Carell=20 plays the self-absobed leader of fictitious=20 office-supply distributor Dunder Mifflin in = NBC's comedy=20 "The=20 = Office."
swapContent('firstHeader','applyHeader');=
By = Del Jones, USA TODAY
Supervisors, = middle=20 managers and corporate executives =97 suits, if you will =97 = tonight will be=20 going to a frightening source for leadership lessons. Many will = put down=20 their copy of The Effective Executive by Peter Drucker and = tune=20 into the one-hour season premiere of NBC's (GE) comedy The Office.

This borders on disturbing. After all, the show centers = on a=20 bumbling boss and his interactions with a workplace team of geeks, = kiss-ups and slackers. But in a world overrun with gurus such as = Michael=20 Porter, Tom Peters and Warren Bennis, who have turned leadership = into a=20 giant industry of books and seminars, bosses across the country = will be=20 watching The Office, not only to laugh at themselves, but = to=20 harvest leadership lessons from the main character, Michael=20 Scott.

Readers who are = unfamiliar=20 with The Office don't realize how unsettling it is that = bosses may=20 be taking cues from the regional manager of fictitious = office-supply=20 distributor Dunder Mifflin. Michael's character is played by = A-list movie=20 actor Steve Carell (Little Miss Sunshine, The 40 Year Old = Virgin,=20 Knocked Up), who exhibits jealousy when his birthday is = overshadowed=20 by an employee's skin cancer test. His eyes linger upon workplace = cleavage=20 and, when apologizing for a homosexual slur in one episode, he = maladroitly=20 outs a gay employee.

Michael has = such a tin ear=20 for the politically correct that in one episode in the first = season called=20 "Diversity Day" he asks his only Hispanic employee if he would = prefer to=20 be called something other than Mexican.

 

Yet, among the = CEO fans of=20 The Office is Luis Rivera of e-mail marketing software = company J.L.=20 Halsey in Wilmington, Del. Like many CEOs, Rivera looks past = Michael's=20 blemishes and finds him sympathetic.

"It's = thoroughly enjoyed at=20 our house," Rivera says. "What makes up for his character flaws is = the way=20 in which Michael conveys to his team that, somehow, he truly cares = for=20 them as people. His flaws make him more human and, as a result, = his=20 crudeness ends up being overlooked. In the end, The Office=20 employees end up caring for him."

One ongoing gag = is that=20 Michael keeps a supply of World's Best Boss coffee mugs in his = desk=20 drawer, just in case one breaks. "Isn't that kind of foresight the = sign of=20 a truly great leader?" asks Andrew Alexander, CEO and executive = producer=20 of The Second City comedy troupe, of which Carell is a 1991=20 alumnus.

Rivera and = other CEOs aren't=20 ready to declare Michael boss of the year. Far from it. They take = comfort=20 in knowing that they are not him. "No matter what mistakes we = might make=20 as managers of people, we can't be as bad as Michael, can we?" = asks Susan=20 Story, CEO of Gulf Power, (GUQ) a=20 utility in Florida with 1,300 employees. But as the fourth season = launches=20 tonight, a number of CEOs say they draw encouragement from the = Michael=20 character because he demonstrates that perfection is not a = prerequisite=20 for leadership. Employees will laugh at bosses behind their backs. = Always=20 have, always will. But The Office validates that those same = subordinates are willing to follow the flawed.

"Michael puts = himself in a=20 position of responsibility, where most people feel uncomfortably=20 vulnerable," says Noah Rowles, CEO of Los Angeles software company = Iolo=20 Technologies. "He takes ownership of his flock. The lesson learned = is that=20 people would much rather follow someone who is passionate and = dedicated=20 than someone who may be perfect on paper but otherwise uncommitted = to=20 achieving success as a group."

Inept, but = also in charge=20

In the face of = employees who=20 are brown-nosers and idlers, Michael Scott survives and = occasionally=20 shines, which proves you need neither strength, courage nor = competence to=20 lead, Rowles says.

"Michael is the = butt of=20 everyone's joke, and no one seems to take him seriously," Rowles = says.=20 "However, if you observe his character, a different story unfolds. = He may=20 be infinitely inept, inexcusably inappropriate and incessantly = inane, but=20 when the you-know-what hits the fan, he is also in = charge."

Creator Greg = Daniels, who won=20 an Emmy 11 days ago for outstanding writing for a comedy series, = says the=20 new season will carry on with a story line introduced in last = season's=20 final episode when character Ryan Howard, a former temp, = leapfrogged=20 Michael to win a promotion to corporate headquarters.

Ryan's reign as = Michael's=20 younger boss begins Thursday night. Ryan has strengths that = Michael does=20 not =97 smarts, competence, education and analytical skills =97 = but he's=20 "terrible with people, is pretty cold-hearted and does not win = fans at the=20 workplace," says actor-writer B.J. Novak, who plays Ryan's=20 role.

Like leaders = everywhere, Ryan=20 will find it thorny to lead without a buy-in from his team. He = will=20 attempt to take the company digital this season, only to be met = with the=20 resistance every boss has come up against. If Ryan is to become a=20 competent leader, his style will have to evolve, says Novak, who = has never=20 worked in an office but says he gets a feel for what it is like = when=20 drinking beer with friends who do.

As an agent for = NBC, a=20 division of General Electric, Daniels says some of the material = for The=20 Office comes right out of the annual sensitivity training that = the=20 company mandates. The training often refers to outrageous things = bosses=20 have done in the past, which becomes script grist with minor=20 tweaking.

He leads a = staff of a dozen=20 writers, which helps him understand that bosses everywhere fear = that they=20 are one dumb remark from being Michael. Daniels says he will often = utter=20 such dumb remarks, but he has the luxury of pretending it was but = fodder=20 for the show.

He doesn't know = how banking=20 executives deal with insensitive slips. "I guess they could = pretend they=20 were joking also," Daniels says.

Like Michael, = Daniels is a=20 fortysomething boss in charge of a staff of twenty- and = thirtysomethings.=20 Therefore, he is left to stand guard over Michael's likability. = Take for=20 example an episode two years ago where Michael had to fire = someone. Other=20 writers saw it from the perspective of how awful it is to get = fired. But=20 Daniels knew that it was also horrible to have to fire someone, = and the=20 episode's gag became Michael's naive desire to remain friends with = the=20 employee he lets go. Michael said it was like going hunting and = merely=20 "winging" the deer.

The lesson of = The Office=20 is apparent, says Andy Palmer, CEO of Vertica Systems, a = 30-employee=20 software start-up in Andover, Mass.: Bosses need to quit taking = themselves=20 too seriously.

Karyl Innis, = who runs a=20 Dallas consultancy that helps executives with career advancement = and=20 transition, says a key lesson of The Office is that bosses = can plan=20 and strategize to exhaustion, but their best-laid plans will = almost always=20 get twisted by office gossip and resistance. Execution is only as = good as=20 the receiver's interpretation, Innis says. "They may butcher it in = any way=20 they please."

The = Office, a=20 remake of a British program by the same name, averaged a modest = 7.8=20 million viewers last season. It does comparatively better among = young=20 adults and is among the shows that are most frequently captured on = TiVo=20 for delayed viewing.

Show doesn't = tickle every=20 CEO's funny bone

Many CEOs say = they have never=20 seen it. Craig Hunt, CEO of Cortex Resort Living, a developer of = luxury=20 homes in the Florida Keys, rented Season Two at USA TODAY's = request.=20 Halfway through the second episode he turned it off.

"The only = winner here was=20 Blockbuster. It just isn't funny to me," Hunt said. "This series = would be=20 great material for management training on what not to = do."

Likewise, Kathy = Sharpe, CEO=20 of New York ad agency Sharpe Partners, says she gets little from = The=20 Office. "It reassures me that I'm not the most dysfunctional = employer=20 on the planet. Seriously, I've learned more from the (National = Geographic=20 channel's) Dog Whisperer."

"Michael has = risen several=20 levels above his incompetence, giving hope to workers everywhere = that=20 they, too, can someday be promoted to middle management and safely = hide=20 there until retirement," Alexander says. "He has also learned the = value of=20 management by walking around. This causes his staff to be highly=20 productive, since they would much rather work than have another=20 potentially awkward exchange with him."

At the=20 other extreme is Paul Holstein, chief operating officer of=20 CableOrganizer.com in Fort Lauderdale. He says The Office = is=20 "nearly Norman Lear in scope and execution. It promotes tolerance, = understanding."

Jon Spector, = CEO of The=20 Conference Board, an organization that tries to improve business=20 effectiveness, likens The Office to the 18-year-old comic = strip=20 Dilbert that appears in 2,000 newspapers in 65 countries. = Both=20 TheOffice and Dilbert show how leaders have = enormous=20 impact for good =97 and how they can "screw things up," Spector=20 says.

'Dilbert' = creator is a big=20 fan of the show

Dilbert=20 cartoonist Scott Adams says he loves The Office and also = sees=20 similarities to his strip. "The lesson from The Office and = from=20 Dilbert is that people are often dysfunctional, and no = amount of=20 training can fix it," Adams says.

"We're all = prone to make the=20 same mistakes Michael Scott makes, creating perfunctory training = sessions=20 and then not walk the talk, or failing to recognize conflicts that = are=20 sapping the energy of the organization," Spector says.

ACCO Brands = (ABD)=20 CEO David Campbell rarely watches The Office. But ACCO = Brands, a=20 large supplier of office products with 7,000 employees and $2 = billion in=20 annual revenue, is asking workers nationwide to submit photo nominations for = "America's=20 Ugliest Office," and so he = agreed to=20 take a look at the program's set.

He says the = only color and=20 design comes from bobble heads and other personal items and that = The=20 Office set is designed with a lack of privacy in = mind.

"It's = claustrophobic,"=20 Campbell says. "Especially intrusive is the way Michael constantly = peers=20 out his office window, making workers feel that management is = always=20 looking over their shoulders. The artistic directors of this show = really=20 knew what they were doing to convey Dunder Mifflin as a struggling = enterprise."

One executive = is happy that=20 the Dunder Mifflin regional office in Pennsylvania struggles. = "Michael=20 Scott is a perfect example of failing to use your resources well," = says=20 Chuck Rubin, president of North American retail for Office Depot = (ODP).=20 Rubin continues: "Michael doesn't have the knowledge or leadership = skills=20 to be running an office effectively. Of course, since Dunder = Mifflin could=20 be considered among our competitors, I think Michael Scott is = actually the=20 perfect person to run their Scranton office."

Contributing: Gary Levin=20

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