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http://www2.scholastic.com/browse/article.jsp?id=3D3751769


The Winning Hand
To save a bundle on bills, sometimes all you have to do is ask
By Don Rauf=20


In troubled times like these, the cost of raising a family can feel like =
a 10-ton weight on your shoulders. Gas, clothing, groceries=E2=80=94they =
all add up. But if there is an upside to this down economy, it=E2=80=99s =
that more deals are out there for the asking, even for seemingly =
set-in-stone prices.=20


=E2=80=9CIn our society, people tend to just take an offer as =
is,=E2=80=9D says Eric Bourassa, consumer advocate with Massachusetts =
Public Interest Research Group. =E2=80=9CBut it=E2=80=99s fine to say, =
=E2=80=98This is expensive for me.=E2=80=99 Consumers should have the =
courage in this economy to negotiate.=E2=80=9D


Those who do summon the courage are often rewarded. More than 90 percent =
of consumers who negotiated for electronics, furniture, and medical =
bills got a lower price on at least one purchase over a three-year =
period, a 2007 survey of 2,167 U.S. households by Consumer Reports =
National Research Center found. =20


We looked at three common family expenses=E2=80=94cable and phone costs, =
credit cards, and medical bills=E2=80=94and talked with parents who have =
bargained for better deals to help you become a more savvy negotiator.

Phone and Cable Costs
When Terry Wolfisch Cole, a mother of two in Hartford, CT, told her =
phone and Internet provider she might cancel her service if she =
couldn=E2=80=99t get a better deal, she was put through to the =
=E2=80=9Ccustomer retention=E2=80=9D department and got a $5 credit on =
her monthly bill. When she saw the company advertising a lower rate for =
the same service, she called again and asked for that. Two calls netted =
a $35-per-month savings.

Cole then called the =E2=80=9Ccustomer retention=E2=80=9D department at =
her cable company and told them she was thinking of pulling the plug on =
her $130-a-month service. Presto, her monthly charge was dropped to $95. =
Plus, she got an additional premium channel free for six months.=20


ODDS OF WINNING: =E2=80=9CIf a customer calls to disconnect, =
we=E2=80=99re not going to just let them go,=E2=80=9D William Kula, a =
Verizon spokesman, told The Wall Street Journal. =E2=80=9COur =
representatives try very hard in these times to keep customers rather =
than have them peel away to rival companies.=E2=80=9D


BEFORE YOU BARGAIN: Find out the current promotional rates.


WHO TO ASK FOR: If you=E2=80=99re an existing customer, talk to the =
department in charge of keeping you as a customer.


YOUR OPENING LINE: Cole pointed out that if she left, the company would =
likely offer her a special rate to return. =E2=80=9CInstead of going =
through all that,=E2=80=9D she told them, =E2=80=9Ccan you offer me a =
price break now?=E2=80=9D

IF THEY SAY NO: Try for a free add-on, like more channels.=20


Medical Bills
John M. McKee, CEO of BusinessSuccessCoach.net, had a client who was =
losing sleep over hefty doctor bills. After the client talked honestly =
with her providers about her payment difficulties, her doctor reduced =
her bill and let her schedule payments over a period of time.=20

ODDS OF WINNING: The 2007 Consumer Reports survey found that 31 percent =
of those polled had bargained for a better deal on their medical bills, =
and 93 percent got a better price. Just over a third of those who =
negotiated on medical expenses saved $100 or more.


BEFORE YOU BARGAIN: If possible, negotiate before you receive the =
care=E2=80=94and the bills. Offering to pay cash upfront (if you can =
afford it) and/or volunteering to come for care during off-peak times =
can open doors to a discount.

WHO TO ASK FOR: You may need to speak directly with the provider, but =
oftentimes you negotiate with the billing staff.


YOUR OPENING LINE: Be honest about how much you can afford to pay and in =
what time frame.


IF THEY SAY NO: Try for an extended payment plan.


Credit Card Interest
John and Holland Korhumel, the parents of two in Seattle, WA, and the =
owners of a construction business, were dismayed to see the interest =
rate on their business credit card more than triple, even though =
they=E2=80=99d never been late with payments. They were told the hike =
would be applied to all construction-related businesses, regardless of =
credit history, because it is an industry weakened by the economy. But, =
after Holland threatened to roll over the balance to another credit card =
issuer, a supervisor slashed the new rate by nearly 50 percent with an =
option to renegotiate terms in two months.=20

ODDS OF WINNING: The U.S. Public Interest Research Group studied 50 =
consumers who asked card issuers to lower their rates and found that 56 =
percent received better deals, with an average reduction going from 16 =
percent to 10.47 percent.=20

BEFORE YOU BARGAIN: Compare credit card rates online (try bankrate.com).


WHO TO ASK FOR: A supervisor may be the only one who can cut your rate.=20


YOUR OPENING LINE: Emphasize how long you=E2=80=99ve used the card, if =
you have a low unpaid balance compared to your credit limit, and a =
history of no late payments, says Scott Crawford, CEO of DebtGoal.com.=20


IF THEY SAY NO: Look to competing card companies. =20


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<DIV><A =
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<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><A onclick=3D"createCookie('header','parents', 365);return true;"=20
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<H1><FONT face=3DArial size=3D5>The Winning Hand</FONT></H1>
<H2><FONT face=3DArial size=3D2>To save a bundle on bills, sometimes all =
you have to=20
do is ask</FONT></H2>
<DIV class=3Dby><FONT face=3DArial size=3D2>By </FONT><A=20
href=3D"http://www2.scholastic.com/browse/contributor.jsp?id=3D93103"><FO=
NT=20
face=3DArial size=3D2>Don Rauf </FONT></A></DIV>
<DIV id=3Dprint><FONT face=3DArial>
<SCRIPT src=3D"http://pagead2.googlesyndication.com/pagead/show_ads.js"=20
type=3Dtext/javascript>
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<SCRIPT>window.google_render_ad();</SCRIPT>
<FONT size=3D2></FONT></FONT></DIV>
<P class=3Dfirstletter><FONT face=3DArial size=3D2></FONT>
<P><FONT face=3DArial size=3D2>In troubled times like these, the cost of =
raising a=20
family can feel like a 10-ton weight on your shoulders. Gas, clothing,=20
groceries=E2=80=94they all add up. But if there is an upside to this =
down economy, it=E2=80=99s=20
that more deals are out there for the asking, even for seemingly =
set-in-stone=20
prices. <BR></FONT></P>
<P><FONT face=3DArial size=3D2>=E2=80=9CIn our society, people tend to =
just take an offer as=20
is,=E2=80=9D says Eric Bourassa, consumer advocate with Massachusetts =
Public Interest=20
Research Group. =E2=80=9CBut it=E2=80=99s fine to say, =E2=80=98This is =
expensive for me.=E2=80=99 Consumers=20
should have the courage in this economy to =
negotiate.=E2=80=9D<BR></FONT></P>
<P><FONT face=3DArial size=3D2>Those who do summon the courage are often =
rewarded.=20
More than 90 percent of consumers who negotiated for electronics, =
furniture, and=20
medical bills got a lower price on at least one purchase over a =
three-year=20
period, a 2007 survey of 2,167 U.S. households by Consumer Reports =
National=20
Research Center found. &nbsp;<BR></FONT></P>
<P><FONT face=3DArial size=3D2>We looked at three common family =
expenses=E2=80=94cable and=20
phone costs, credit cards, and medical bills=E2=80=94and talked with =
parents who have=20
bargained for better deals to help you become a more savvy=20
negotiator.<BR><BR>Phone and Cable Costs<BR>When Terry Wolfisch Cole, a =
mother=20
of two in Hartford, CT, told her phone and Internet provider she might =
cancel=20
her service if she couldn=E2=80=99t get a better deal, she was put =
through to the=20
=E2=80=9Ccustomer retention=E2=80=9D department and got a $5 credit on =
her monthly bill. When=20
she saw the company advertising a lower rate for the same service, she =
called=20
again and asked for that. Two calls netted a $35-per-month =
savings.</FONT></P>
<P><FONT face=3DArial size=3D2>Cole then called the =E2=80=9Ccustomer =
retention=E2=80=9D department=20
at her cable company and told them she was thinking of pulling the plug =
on her=20
$130-a-month service. Presto, her monthly charge was dropped to $95. =
Plus, she=20
got an additional premium channel free for six months. <BR></FONT></P>
<P><FONT face=3DArial size=3D2>ODDS OF WINNING: =E2=80=9CIf a customer =
calls to disconnect,=20
we=E2=80=99re not going to just let them go,=E2=80=9D William Kula, a =
Verizon spokesman, told=20
The Wall Street Journal. =E2=80=9COur representatives try very hard in =
these times to=20
keep customers rather than have them peel away to rival=20
companies.=E2=80=9D<BR></FONT></P>
<P><FONT face=3DArial size=3D2>BEFORE YOU BARGAIN: Find out the current =
promotional=20
rates.<BR></FONT></P>
<P><FONT face=3DArial size=3D2>WHO TO ASK FOR: If you=E2=80=99re an =
existing customer, talk=20
to the department in charge of keeping you as a customer.<BR></FONT></P>
<P><FONT face=3DArial size=3D2>YOUR OPENING LINE: Cole pointed out that =
if she left,=20
the company would likely offer her a special rate to return. =
=E2=80=9CInstead of going=20
through all that,=E2=80=9D she told them, =E2=80=9Ccan you offer me a =
price break=20
now?=E2=80=9D</FONT></P>
<P><FONT face=3DArial size=3D2>IF THEY SAY NO: Try for a free add-on, =
like more=20
channels. <BR></FONT></P>
<P><FONT face=3DArial size=3D2>Medical Bills<BR><STRONG><FONT =
color=3D#ff0000>John M.=20
McKee, CEO of BusinessSuccessCoach.net, had a client who was losing =
sleep over=20
hefty doctor bills. After the client talked honestly with her providers =
about=20
her payment difficulties, her doctor reduced her bill and let her =
schedule=20
payments over a period of time. </FONT></STRONG></FONT></P>
<P><FONT face=3DArial size=3D2>ODDS OF WINNING: The 2007 Consumer =
Reports survey=20
found that 31 percent of those polled had bargained for a better deal on =
their=20
medical bills, and 93 percent got a better price. Just over a third of =
those who=20
negotiated on medical expenses saved $100 or more.<BR></FONT></P>
<P><FONT face=3DArial size=3D2>BEFORE YOU BARGAIN: If possible, =
negotiate before you=20
receive the care=E2=80=94and the bills. Offering to pay cash upfront (if =
you can afford=20
it) and/or volunteering to come for care during off-peak times can open =
doors to=20
a discount.</FONT></P>
<P><FONT face=3DArial size=3D2>WHO TO ASK FOR: You may need to speak =
directly with=20
the provider, but oftentimes you negotiate with the billing=20
staff.<BR></FONT></P>
<P><FONT face=3DArial size=3D2>YOUR OPENING LINE: Be honest about how =
much you can=20
afford to pay and in what time frame.<BR></FONT></P>
<P><FONT face=3DArial size=3D2>IF THEY SAY NO: Try for an extended =
payment=20
plan.<BR></FONT></P>
<P><FONT face=3DArial size=3D2>Credit Card Interest<BR>John and Holland =
Korhumel,=20
the parents of two in Seattle, WA, and the owners of a construction =
business,=20
were dismayed to see the interest rate on their business credit card =
more than=20
triple, even though they=E2=80=99d never been late with payments. They =
were told the=20
hike would be applied to all construction-related businesses, regardless =
of=20
credit history, because it is an industry weakened by the economy. But, =
after=20
Holland threatened to roll over the balance to another credit card =
issuer, a=20
supervisor slashed the new rate by nearly 50 percent with an option to=20
renegotiate terms in two months. </FONT></P>
<P><FONT face=3DArial size=3D2>ODDS OF WINNING: The U.S. Public Interest =
Research=20
Group studied 50 consumers who asked card issuers to lower their rates =
and found=20
that 56 percent received better deals, with an average reduction going =
from 16=20
percent to 10.47 percent. </FONT></P>
<P><FONT face=3DArial size=3D2>BEFORE YOU BARGAIN: Compare credit card =
rates online=20
(try bankrate.com).<BR></FONT></P>
<P><FONT face=3DArial size=3D2>WHO TO ASK FOR: A supervisor may be the =
only one who=20
can cut your rate. <BR></FONT></P>
<P><FONT face=3DArial size=3D2>YOUR OPENING LINE: Emphasize how long =
you=E2=80=99ve used the=20
card, if you have a low unpaid balance compared to your credit limit, =
and a=20
history of no late payments, says Scott Crawford, CEO of DebtGoal.com.=20
<BR></FONT></P>
<P><FONT face=3DArial size=3D2>IF THEY SAY NO: Look to competing card =
companies.=20
&nbsp;<BR></FONT></P></BODY></HTML>

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