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http://www.businessweek.com/smallbiz/content/aug2008/sb2008086_346094.htm=


-------------------------------------------------------------------------=
-------


  =20
Smart Answers August 6, 2008, 11:58AM EST=20
Are Social Networking Sites Useful for Business?

To get the most out of social networking sites, small companies should =
look past the hype, set concrete business goals, then start =
experimenting=20
by Karen E. Klein=20

Social networking online seems to be exploding: Facebook, LinkedIn, =
Twitter, Digg, and so on. When I ask how these sites can help my =
business, the answers can be vague. I am trying to relate it to =
face-to-face networking, which includes sharing ideas, information, and =
resources with other businesses. Are these sites useful for those goals? =
There is only so much time in my day and I need to use it effectively. =
-B.H., Scarborough, Me.=20

You are correct that social networking is a rapidly growing, =
headline-grabbing phenomenon. The question for entrepreneurs is how to =
tap into this trend as a business opportunity, rather than simply a way =
to connect-or reconnect-with people, says Peter Delgrosso, strategic =
vice-president for corporate communications with Web.com (WWWW).=20

"For the most part, these social networking sites should be viewed as =
complementary to your online presence. Think of it as a nice-to-have, =
not a must-have," he says. "When used properly, it is something that can =
gain your business some attention. However, you need to realize it =
shouldn't be seen as a replacement to your traditional online presence." =


Greg Sterling, of Sterling Market Intelligence, considers social network =
sites primarily for meeting people, asking for advice or referrals and, =
carefully, doing online marketing. The uses vary by application or site, =
he notes: "Sites such as LinkedIn can be helpful in connecting with =
people you want to meet for one reason or another. Twitter and Facebook =
can be helpful when you're trying to notify a group of people about =
something you want to promote or about a happening of some kind."=20

Find Your Networking Niche
Take a few minutes-it doesn't have to be extensive-to look over the top =
sites and experiment to see what works for you. Even an hour or two a =
week can help you figure out which sites you like best and are most =
effective for your particular business. "The viral nature of social =
networking is quite extraordinary and something that can garner a lot of =
attention to your efforts in a hurry," Delgrosso says.=20

He thinks the best site for both networking and human resources purposes =
is LinkedIn. "The site requires some r=E9sum=E9 creation, then offers =
the opportunity to link in to other like-minded professionals. When used =
selectively, it can be a very powerful tool for identifying new business =
partners, new employees, or simply building your personal or business =
presence," he says.=20

For gaining exposure to larger audiences, he recommends Facebook: =
"Consider establishing or joining a network on Facebook based on your =
business or industry category to tap into people's affinity for the =
topic. By doing this, you'll cut through the clutter and clearly =
establish your niche, keeping the interaction focused on the specific =
subject matter."=20

Rick Julian, CEO and chief creative officer of Quo Vadis, a startup =
brand communications agency, says he's getting a positive return on his =
investment from using social media sites for the past year. "It puts a =
human face on your business and allows people to get an impression of =
what a relationship with you would be like. When all things remain =
equal, people want to work with people they think they'll have an =
interesting relationship with," Julian says. His firm is represented on =
five major social networking sites, including YouTube (GOOG) and his =
blog, and a couple of smaller ones.=20

"Geometric Extension" and Search Optimization
It sounds like a full-time job, but Julian points out that you can cut =
and paste some of your content from site to site. "If I put up a YouTube =
video to create awareness, I might have some discussion on YouTube with =
the responders and then also put it on my blog, on my Facebook company =
page, and promote a link to it on Twitter. Just by generating that =
single asset, I've populated all those networks with content without =
having to come up with an original piece of content for each of them. =
There's a geometric extension of your reach," he says.=20

Robert Jenson, CEO of the Las Vegas-based realty firm the Jenson Group, =
takes a strictly corporate approach to social networking. "Rather than =
blogging stream-of-consciousness opinions or using the venue as a diary =
of sorts, I educate visitors on important, universal industry matters. I =
try my utmost to ensure the content I post is not just applicable and of =
interest to those in Las Vegas, where I operate, but also to any real =
estate consumer nationwide," he says.=20

He puts bylined articles he's written on his own blog and on social =
networking sites and uses them to establish his credibility as a real =
estate expert. "This serves as a 'risk reliever' for both prospective =
consumers and business affiliates, while also increasing my chances for =
media coverage by establishing myself as a reliable expert source," =
Jenson says.=20

Last, but definitely not least, is the value of social networking sites =
to search engine optimization (BusinessWeek, 6/20/08). The more sites =
that include your name and link back to your Web site or blog, the =
higher your profile rises in search engines, where more and more of your =
customers are likely to find you, Jenson says.=20

Karen E. Klein is a Los Angeles-based writer who covers entrepreneurship =
and small-business issues.=20

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<DIV><A class=3Dlogo title=3D"BusinessWeek Home"=20
href=3D"http://www.businessweek.com/"><IMG height=3D54 =
alt=3D"BusinessWeek logo"=20
src=3D"http://images.businessweek.com/gen/logos/bw/bw_255x54.gif"=20
width=3D255></A>&nbsp;</DIV>
<DIV><SPAN class=3Dstrap>Smart Answers</SPAN> <SPAN class=3Ddate>August =
6, 2008,=20
11:58AM EST</SPAN> </DIV>
<P class=3DwelcomePrompt><FONT size=3D5>Are Social Networking Sites =
Useful for=20
Business?</FONT></P>
<DIV id=3DcolumnLayout>
<DIV id=3Dcolumn1>
<DIV id=3DstoryBody>
<H2><FONT size=3D4>To get the most out of social networking sites, small =
companies=20
should look past the hype, set concrete business goals, then start=20
experimenting</FONT> </H2>
<P class=3Dbyline>by <A=20
href=3D"http://www.businessweek.com/print/bios/Karen_E._Klein.htm">Karen =
E.=20
Klein</A> </P>
<P><STRONG>Social networking online seems to be exploding: <A=20
href=3D"http://investing.businessweek.com/research/stocks/snapshot/snapsh=
ot.asp?capId=3D20765463">Facebook</A>,=20
<A=20
href=3D"http://investing.businessweek.com/research/stocks/snapshot/snapsh=
ot.asp?capId=3D7704259">LinkedIn</A>,=20
<A=20
href=3D"http://investing.businessweek.com/research/stocks/snapshot/snapsh=
ot.asp?capId=3D35962803">Twitter</A>,=20
<A=20
href=3D"http://investing.businessweek.com/research/stocks/snapshot/snapsh=
ot.asp?capId=3D24526784">Digg</A>,=20
and so on. When I ask how these sites can help my business, the answers =
can be=20
vague. I am trying to relate it to face-to-face networking, which =
includes=20
sharing ideas, information, and resources with other businesses. Are =
these sites=20
useful for those goals? There is only so much time in my day and I need =
to use=20
it effectively. =97B.H., Scarborough, Me.</STRONG> </P>
<P>You are correct that <A=20
href=3D"http://topicexchange.businessweek.com/social-networking/">social =

networking</A> is a rapidly growing, headline-grabbing phenomenon. The =
question=20
for entrepreneurs is how to tap into this trend as a business =
opportunity,=20
rather than simply a way to connect=97or reconnect=97with people, says =
Peter=20
Delgrosso, strategic vice-president for corporate communications with =
Web.com=20
(<A=20
href=3D"http://investing.businessweek.com/research/stocks/snapshot/snapsh=
ot.asp?symbol=3DWWWW"=20
rel=3Dticker>WWWW</A>). </P>
<P>"For the most part, these social networking sites should be viewed as =

complementary to your online presence. Think of it as a nice-to-have, =
not a=20
must-have," he says. "When used properly, it is something that can gain =
your=20
business some attention. However, you need to realize it shouldn't be =
seen as a=20
replacement to your traditional online presence." </P>
<P><A onclick=3D"popup(this.href,770,600);return false;"=20
href=3D"http://screenwerk.com/" target=3Dpopup>Greg Sterling</A>, of =
Sterling Market=20
Intelligence, considers social network sites primarily for meeting =
people,=20
asking for advice or referrals and, carefully, doing online marketing. =
The uses=20
vary by application or site, he notes: "Sites such as LinkedIn can be =
helpful in=20
connecting with people you want to meet for one reason or another. =
Twitter and=20
Facebook can be helpful when you're trying to notify a group of people =
about=20
something you want to promote or about a happening of some kind." </P>
<H3>Find Your Networking Niche</H3>
<P>Take a few minutes=97it doesn't have to be extensive=97to look over =
the top sites=20
and experiment to see what works for you. Even an hour or two a week can =
help=20
you figure out which sites you like best and are most effective for your =

particular business. "The viral nature of social networking is quite=20
extraordinary and something that can garner a lot of attention to your =
efforts=20
in a hurry," Delgrosso says. </P>
<P>He thinks the best site for both networking and human resources =
purposes is=20
<A =
href=3D"http://topicexchange.businessweek.com/linkedin-/">LinkedIn</A>. =
"The=20
site requires some r=E9sum=E9 creation, then offers the opportunity to =
link in to=20
other like-minded professionals. When used selectively, it can be a very =

powerful tool for identifying new business partners, new employees, or =
simply=20
building your personal or business presence," he says. </P>
<P>For gaining exposure to larger audiences, he recommends <A=20
href=3D"http://topicexchange.businessweek.com/facebook/">Facebook</A>: =
"Consider=20
establishing or joining a network on Facebook based on your business or =
industry=20
category to tap into people's affinity for the topic. By doing this, =
you'll cut=20
through the clutter and clearly establish your niche, keeping the =
interaction=20
focused on the specific subject matter." </P>
<P>Rick Julian, CEO and chief creative officer of Quo Vadis, a startup =
brand=20
communications agency, says he's getting a positive return on his =
investment=20
from using social media sites for the past year. "It puts a human face =
on your=20
business and allows people to get an impression of what a relationship =
with you=20
would be like. When all things remain equal, people want to work with =
people=20
they think they'll have an interesting relationship with," Julian says. =
His firm=20
is represented on five major social networking sites, including <A=20
href=3D"http://investing.businessweek.com/research/stocks/snapshot/snapsh=
ot.asp?capId=3D24603346">YouTube</A>=20
(<A=20
href=3D"http://investing.businessweek.com/research/stocks/snapshot/snapsh=
ot.asp?symbol=3DGOOG"=20
rel=3Dticker>GOOG</A>) and <A onclick=3D"popup(this.href,770,600);return =
false;"=20
href=3D"http://www.quo-vadis.tv/rickjulian/" target=3Dpopup>his =
blog</A>, and a=20
couple of smaller ones. </P>
<H3>"Geometric Extension" and Search Optimization</H3>
<P>It sounds like a full-time job, but Julian points out that you can =
cut and=20
paste some of your content from site to site. "If I put up a YouTube =
video to=20
create awareness, I might have some discussion on YouTube with the =
responders=20
and then also put it on my blog, on my Facebook company page, and =
promote a link=20
to it on <A onclick=3D"popup(this.href,770,600);return false;"=20
href=3D"http://topicexchange.businessweek.com/twitter/" =
target=3Dpopup>Twitter</A>.=20
Just by generating that single asset, I've populated all those networks =
with=20
content without having to come up with an original piece of content for =
each of=20
them. There's a geometric extension of your reach," he says. </P>
<P><FONT color=3D#ff0000><STRONG>Robert Jenson, CEO of the Las =
Vegas-based realty=20
firm the Jenson Group, takes a strictly corporate approach to social =
networking.=20
"Rather than blogging stream-of-consciousness opinions or using the =
venue as a=20
diary of sorts, I educate visitors on important, universal industry =
matters. I=20
try my utmost to ensure the content I post is not just applicable and of =

interest to those in Las Vegas, where I operate, but also to any real =
estate=20
consumer nationwide," he says. </STRONG></FONT></P>
<P><FONT color=3D#ff0000><STRONG>He puts bylined articles he's written =
on his=20
</STRONG></FONT><A onclick=3D"popup(this.href,770,600);return false;"=20
href=3D"http://activerain.com/blogs/thejensongroup" target=3Dpopup><FONT =

color=3D#ff0000><STRONG>own blog</STRONG></FONT></A><FONT =
color=3D#ff0000><STRONG>=20
and on social networking sites and uses them to establish his =
credibility as a=20
real estate expert. "This serves as a 'risk reliever' for both =
prospective=20
consumers and business affiliates, while also increasing my chances for =
media=20
coverage by establishing myself as a reliable expert source," Jenson =
says.=20
</STRONG></FONT></P>
<P>Last, but definitely not least, is the value of social networking =
sites to <A=20
href=3D"http://www.businessweek.com/magazine/content/08_66/s0806026852445=
.htm">search=20
engine optimization</A> (<CITE>BusinessWeek</CITE>, 6/20/08). The more =
sites=20
that include your name and link back to your Web site or blog, the =
higher your=20
profile rises in search engines, where more and more of your customers =
are=20
likely to find you, Jenson says. </P>
<P class=3Dtagline><A =
href=3D"http://www.businessweek.com/bios/Karen_E._Klein.htm"=20
target=3D_new>Karen E. Klein</A> is a Los Angeles-based writer who =
covers=20
entrepreneurship and small-business issues.=20
</P></DIV></DIV></DIV></DIV></BODY></HTML>

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------=_NextPart_000_045A_01C8F943.70F998F0--


